It Is Illogical to Allow the Type of Call to Influence

question 47

True/False

It is illogical to allow the type of call to influence the response.

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Definitions:

Absenteeism

The habitual non-presence of an employee at their job, which can be a sign of poor job satisfaction or personal issues.

Complain

Expressing dissatisfaction or annoyance about something.

EVLN Model

A framework that outlines four different ways employees may respond to job dissatisfaction: Exit, Voice, Loyalty, and Neglect.

Job Dissatisfaction

The feeling of being unhappy or discontent with one's job, often resulting from issues like poor working conditions, low pay, or lack of recognition.