Examlex
The resting potential of a neuron is maintained by having mostly negative ions on the inside and mostly positive ions on the outside.
Household Maintenance
Refers to the routine tasks and repairs needed to keep a home running smoothly and efficiently, including cleaning, fixing, and organizing.
Intangibility
A characteristic of services indicating that they cannot be seen, touched, or made tangible in the same manner as physical products.
Standards Gap
A type of service gap; pertains to the difference between the firm’s perceptions of customers’ expectations and the service standards it sets.
Service Gaps Model
A framework for identifying and analyzing the discrepancies between customers' expectations of a service and their actual experiences, aiming to improve service quality.
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