A Large Amount of Interstitial Fluid That Collects in the Tissue

question 78

True/False

A large amount of interstitial fluid that collects in the tissue and causes swelling is called edema.

Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.

Identify and explain the self-esteem trap and its impact on customer service.

Grasp the importance of delivering bad news effectively and the skills involved.

Recognize the basic human needs that drive customer behaviors.