Case OL 3-2 Shari Is Trying to Concentrate on an Important

question 20

Multiple Choice

Case OL 3-2 Shari is trying to concentrate on an important project and is finding the To-Do Bar distracting. Finally, Shari decides that she wants to turn off the To-Do Bar. She navigates to the Ribbon, then on the ____ tab, in the Layout group, clicks the To-Do Bar button, and then clicks Off.

• A) View
• B) Home
• C) Send/Receive
• D) Folder

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Definitions:

Reciprocity/Obligation Rule

The social norm of responding to a positive action with another positive action, fostering mutual benefit.

Rejection-Then-Retreat Approach

A persuasive technique where an initially larger request is made knowing it will be rejected so that a smaller request (the desired outcome) seems more reasonable.

Reciprocity

A social principle where positive actions lead to similar responses by others, fostering mutual benefit or exchange.

Consensus

General agreement among the members of a group or community.