Case PPT 1-1 Nathan Was in Charge of Training Sales

question 45

Multiple Choice

Case PPT 1-1 Nathan was in charge of training Sales Managers on how to give presentations using Microsoft PowerPoint 2010. An important part of the training was to review the features available in Slide Show view. The Sales Managers wanted to have the ability to make notes on the actual slide as they were giving a presentation. Nathan directed them to use the ____ command.

• A) Pointer Options
• B) Next
• C) Previous
• D) Screen

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Definitions:

Responsiveness

The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.

Service Quality

A measure of how well the service level delivered matches customer expectations.

Gap Analysis

The process of comparing actual performance with potential or desired performance to identify differences, shortcomings, or opportunities for improvement.

Service Evaluation

The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.