FIGURE PPT 4-1 
Referring to Figure PPT 4-1 above, to make the screen appear blank, point to ____, and then click Black Screen or White Screen.
Definitions:
Indirect Claim Message
An indirect claim message is a communication approach where the request or complaint is presented subtly, typically embedded within a context that first prepares the reader before addressing the issue.
Accusatory Language
Phrases or words that imply blame or responsibility for wrongdoing onto someone.
Specific Adjustment
A targeted change or modification made to improve or correct a particular situation, item, or process.
Announcing Negative News
The process of delivering unfavorable or disappointing information to individuals or groups in a manner that aims to minimize negative reactions.
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