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Marketing Information System
A marketing information system (MIS) is a structured arrangement of people, equipment, and procedures to gather, sort, analyze, and distribute relevant marketing data to decision makers.
Customer Satisfaction
A measure of how products or services supplied by a company meet or surpass customer expectation.
Strategic Marketing Matrix
A framework used in strategic planning to evaluate and categorize strategic options based on specific criteria or parameters.
Stakeholders
Individuals or groups that have an interest, stake, or investment in a company and can either affect or be affected by the business’s actions, objectives, and policies.
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