Case-Based Critical Thinking Questions Maureen Is Planning a Cruise for Her

question 30

Multiple Choice

Case-Based Critical Thinking Questions Maureen is planning a cruise for her family's upcoming reunion. She wants to e-mail images from the cruise ship to her siblings, who live in other parts of the country. She decides to use PowerPoint 2007 to create a quick presentation for them. Maureen creates a fourth slide in order to list the pros and cons of the three room sizes. To organize her information, she uses ____.

• A) a table
• B) a chart
• C) WordArt
• D) a template

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Definitions:

Implementing

The process of putting into effect or action a plan, decision, or method.

QMS

Quality Management System, a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.

TQM

Total Quality Management, a management approach focused on long-term success through customer satisfaction, involving all members of an organization in improving processes, products, services, and culture.

Deming Approach

A management philosophy focused on quality improvement through continuous refinement and employee involvement, based on the ideas of W. Edwards Deming.