What Happens When You Add a 25th Item to the Office

question 9

Multiple Choice

What happens when you add a 25th item to the Office Clipboard?

• A) The last item it deleted.
• B) The first item is deleted.
• C) A dialog box opens.
• D) You cannot add a 25th item to the Office Clipboard.

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Definitions:

Total Quality Management

A management approach focused on improving the quality of all organizational processes to meet customer needs and exceed their expectations.

W. Edwards Deming

An American engineer, statistician, and management consultant, credited with significant contributions to the philosophy and practice of quality control and improvement.

Process Re-Engineering

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical areas such as cost, quality, service, and speed.

Mechanistic Organisation Design

A form of organizational structure characterized by rigid departmentalization, a clear hierarchy of authority, and a high degree of formalization in procedures and rules.