COGNITIVE ASSESSMENT to Manage Day-To-Day Interactions with Customers, Including Phone

question 105

Multiple Choice

COGNITIVE ASSESSMENT To manage day-to-day interactions with customers, including phone calls and e-mails, what type of software would a company use?

• A) phone call management software with e-mail extensions
• B) human interface software
• C) customer management software
• D) customer service software

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Definitions:

Durham Rule

A legal standard used to determine criminal liability, stating a defendant is not responsible if an unlawful act is the product of mental disease or defect.

Antisocial Conduct

Behavior that is hostile, aggressive, or damaging to societal relationships and rules.

Mental Disorder

A condition characterized by disturbances in thought, behavior, or emotions, leading to significant distress or impairment.

Diminished Capacity

A legal defense where a defendant may acknowledge they committed a crime but argue that due to mental impairment, they should not be fully held responsible.