Measuring the Impact of Knowledge Management Is Difficult for Organisations

question 26

Multiple Choice

Measuring the impact of knowledge management is difficult for organisations.According to the CHRM Application Tool one way to evaluate knowledge management against success criteria is to:

• A) assess the degree to which profits have increased since the implementation of knowledge management
• B) assess the degree to which customers complaints have decreased since the implementation of knowledge management
• C) assess the degree to which the collective knowledge of employees has increased since the implementation of knowledge management
• D) all of the above

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Definitions:

Socio-emotional Development

The process of developing the ability to understand, manage, and express the social and emotional aspects of one's life.

Physical Development

The biological progression of bodily growth and increase in size, motor skills, and coordination from infancy through adulthood.

Adolescent

Refers to an individual in the transitional stage of physical and psychological development that generally occurs during the period from puberty to legal adulthood.

Cognitive Developmental

The study of how thinking, problem solving, and intelligence evolve as people age, from infancy through adulthood.