Measuring the Impact of Knowledge Management Is Difficult for Organisations

question 26

Multiple Choice

Measuring the impact of knowledge management is difficult for organisations.According to the CHRM Application Tool one way to evaluate knowledge management against success criteria is to:

• A) assess the degree to which profits have increased since the implementation of knowledge management
• B) assess the degree to which customers complaints have decreased since the implementation of knowledge management
• C) assess the degree to which the collective knowledge of employees has increased since the implementation of knowledge management
• D) all of the above

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Definitions:

Community Resource

A service, facility, or information that is available to members of a community, often aimed at improving quality of life.

Social Network

A social network is a social structure made up of individuals or organizations that are connected by one or more types of interdependency, such as friendships, kinship, common interest, or economic exchange.

Compadres

A term of Spanish origin, meaning friends or companions; often used to denote a relationship of mutual support and respect.

Kinship Groups

Social units based on common ancestry, marriage, or adoption that form a fundamental component in organizing societies.