Thomas Was in Charge of Conducting a Training Needs Analysis

question 15

Multiple Choice

Thomas was in charge of conducting a training needs analysis (TNA) in his organisation.As part of this process he gathered information from customers, supervisors, colleagues and suppliers about the performance of a group of salespeople in the organisation.Which level of analysis did Thomas conduct?

• A) organisational
• B) operational
• C) individual
• D) environmental

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Definitions:

Dimensions

Measures or aspects that define the characteristics of an object, situation, or experience.

Behavior

The behavior or responses of a person or system when influenced by external or internal factors.

Stereotypes

Oversimplified generalizations about a group of people that often do not consider individual differences and can lead to biased judgments.

Prejudice

Preconceived opinion or bias against a person or group without sufficient justification.