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Physical Environment
Refers to the natural, built, and social surroundings that influence individuals' and organizations' activities, including climate, geography, buildings, and infrastructure.
Process
A set of measures or procedures followed to accomplish a specific goal.
Service Experience
The subjective assessment of a consumer's interaction with a service, which encompasses every touchpoint from initial engagement to the final outcome.
Differentiates
The process of making a product, service, or brand stand out from competitors by emphasizing unique features or benefits.
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