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Voice-of-customer
Voice-of-customer entails gathering insights and feedback directly from consumers to understand their needs, preferences, and experiences.
Quality Gap Analysis
The process of assessing the difference between the existing quality of products or services and the expected quality.
Empowerment
The process of giving individuals or groups the power and resources to make decisions, take actions, and affect change.
Tangibles
Physical items or properties that can be seen, touched, and quantified, as opposed to intangible assets like patents or trademarks.
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