External Customer Satisfaction, Internal Operations, People's Growth and Learning, and Financial

question 27

Multiple Choice

External customer satisfaction, internal operations, people's growth and learning, and financial targets are all examples of:

• A) strategic planning
• B) performance criteria and measures
• C) taking action
• D) organisational culture

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Definitions:

Direct Labor

The wages and benefits paid to workers who are directly involved in the production of goods or services.

Prime Costs

The combined costs of direct materials and direct labor that are directly involved in the production of goods.

Direct Materials Costs

Costs that are directly traceable to the production of specific goods or services, such as raw materials used.

Direct Labor Costs

Expenses related to employees who directly contribute to the production of goods or services, such as wages for assembly line workers.