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Improved Performance May Be Calculated by Using the Following Equation

question 20

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Improved performance may be calculated by using the following equation:


Definitions:

Shopping Effort

The amount of time and energy consumers are willing to spend in the process of searching for, selecting, and purchasing products or services.

Nondurable Good

A good that is consumed or has a lifespan of less than three years, such as food or stationery.

B2B Product

Goods or services sold by one business to another, as opposed to products sold directly to consumers.

Durable Good

A type of good that does not quickly wear out and is used over a long period, such as appliances, cars, or furniture.

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