Examlex
Which of the following is NOT a social monitoring engine?
Social Media
Platforms that enable users to create and share content or participate in social networking online.
A social networking site that allows users to connect with friends and family, share content, and join or create groups.
Social Listening
The process of monitoring digital conversations to understand what customers are saying about a brand or industry online, for better market insights.
Customer-Service Issues
Problems or challenges faced by customers during their interaction with a company's products or services, often requiring resolution.
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