"Do" Portion of the PDCA Process May Include: Process Evaluation

question 14

Multiple Choice

"Do" portion of the PDCA process may include: process evaluation, provide technician training, and ___________.

• A) monitor the change
• B) avoid a customer
• C) take a vacation
• D) get fired

Understand the concept of markup percentages and their calculation.

Identify the cost-plus approach to product pricing.

Grasp the concepts of capacity utilization and its impact on profitability.

Differentiate between various cost methods in pricing (variable cost, total cost, product cost).

---

Definitions:

Defensive Listening

A listening style where the listener is overly sensitive or reactive to the message, often perceiving it as a personal attack.

Misinterpreting

Understanding a message or piece of information incorrectly due to various factors such as language barriers, cultural differences, or personal biases.

Nonverbal Communication

Information sent and received, both intentionally and unintentionally, without using written or spoken language.

Written Language

The representation of language through the use of symbols or characters, enabling communication across time and space.