Which Is Not an Appropriate Way to Respond to a Hostile

question 22

Multiple Choice

Which is not an appropriate way to respond to a hostile patient?

• A) Recognize that the patient's hostility may indicate a need.
• B) Give the hostile patient your undivided attention.
• C) Show concern and encourage the patient to express thoughts and feelings.
• D) Tell the patient you don't appreciate all the complaining.

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Definitions:

Strengths-Based Leadership

A leadership approach focusing on identifying and maximizing the individual strengths of team members to improve organization performance.

Managing by Objectives

A management strategy wherein employees and managers collaborate to identify and set clear objectives to be achieved within a specific timeframe.

Operant Conditioning

A methodology for learning that involves modifying the emphasis of behaviors via positive or negative feedback mechanisms.

Experience of Flow

A mental state in which a person is fully immersed in an activity, feeling energized focus, full involvement, and enjoyment in the process.