Florence Talks with a Client That Can Get Her Firm

question 8

Multiple Choice

Florence talks with a client that can get her firm the next project. She is told by her senior manager that one of the ways to determine whether the client would be interested in doing business is by analyzing whether the client leans forward and shows interest in the conversation. Which of the following forms of nonverbal communication is the senior manager referring to while determining the success of the conversation?

• A)Gestures and posture
• B)Facial expressions
• C)Perceptual emotions
• D)Tactile expressions

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Definitions:

Internal Control-Integrated Framework

A conceptual framework developed by the Committee of Sponsoring Organizations (COSO) to help businesses establish, assess, and enhance their internal control systems.

Analyzing

The process of examining data or information to understand its components, relationships, and implications, often for decision-making purposes.

Evaluating

The process of assessing or examining something to determine its value, effectiveness, or condition, often for decision-making purposes.

Bank Reconciliation

The process of matching the balances in an entity's accounting records for a cash account to the corresponding information on a bank statement, to identify discrepancies and reconcile differences.