A Franchise Disclosure Document

question 12

Multiple Choice

A Franchise Disclosure Document:

• A)contains information about every aspect of the franchise agreement.
• B)is a monthly document compiled by a franchisee providing information about its sales and profits.
• C)extensively uses legal jargon to explain the procedures and rules of the franchisor to the franchisee.
• D)is a document sent to the franchisor by the franchisee indicating that the franchisee will no longer sell products under the franchisor's name.

Describe the role of emotions, moods, and emotional labor in the workplace.

Understand the concept of job satisfaction and the measures used to evaluate it.

Identify the impact of personality traits on job satisfaction.

Recognize the implications of display rules and emotional contagion in the workplace.

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Definitions:

Personality Stop Developing

The notion that personality growth or change ceases after a certain age is a debated topic, with some arguing development continues throughout life.

Rank-Order Consistency

The maintenance of individual differences in behavior or personality over time or across situations.

Social Clock

The traditional expectations of society for when a person is expected to have achieved certain goals such as starting a family or getting settled into a career.

Temperament

The term often used for the “personality” of very young, pre-verbal children. Aspects of temperament include basic attributes such as activity level, emotional reactivity, and cheerfulness.