Which of the Following Statements Is True of TQM (Total

question 4

Multiple Choice

Which of the following statements is true of TQM (Total Quality Management) ?

• A)TQM recognizes that quality should be defined by the preferences and perceptions of customers.
• B)TQM views quality exclusively as the concern of the top management.
• C)TQM requires firms to adopt a focus on making improvements an annual concern.
• D)TQM focuses on immediately correcting any errors or defects in a system.

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Definitions:

Statutory Assignment

An assignment of rights that an assignee may enforce if certain conditions are met by the assignment.

Equitable Assignment

An assignment that could be enforced if all parties could be brought before the court.

Constructive Trust

An equitable remedy that imposes a trust-like obligation on someone who has wrongfully obtained or holds legal property rights.

Full Release

A legal agreement in which one party permanently relinquishes all claims against another.