Which of the Following Statements Is True of TQM (Total

question 4

Multiple Choice

Which of the following statements is true of TQM (Total Quality Management) ?

• A)TQM recognizes that quality should be defined by the preferences and perceptions of customers.
• B)TQM views quality exclusively as the concern of the top management.
• C)TQM requires firms to adopt a focus on making improvements an annual concern.
• D)TQM focuses on immediately correcting any errors or defects in a system.

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Definitions:

African American Teenagers

A demographic group in the United States comprising individuals of African descent who are between the ages of 13 and 19.

College Graduates

People who have graduated from a higher education institution, such as a college or university.

Seasonal Unemployment

Joblessness related to seasonal variations in demand or supply of labor, commonly seen in industries such as tourism, agriculture, and retail.

Type of Unemployment

Categories of unemployment including cyclical, caused by economic downturns; frictional, resulting from the time lag between jobs; and structural, due to changes in the industry structure or technological advances.