Which of the Following Statements Is True of TQM (Total

question 4

Multiple Choice

Which of the following statements is true of TQM (Total Quality Management) ?

• A)TQM recognizes that quality should be defined by the preferences and perceptions of customers.
• B)TQM views quality exclusively as the concern of the top management.
• C)TQM requires firms to adopt a focus on making improvements an annual concern.
• D)TQM focuses on immediately correcting any errors or defects in a system.

---

Definitions:

African Nation

An independent, sovereign country located on the African continent.

World Trade Organization

An international organization designed to facilitate and regulate international trade by providing a forum for negotiations and dispute resolution.

Developing Nation

A term used to describe a country with a relatively low level of industrial and economic development.

Economies of Scale

Cost advantages that entities obtain due to their scale of operation, leading to a reduction in per-unit cost as production increases.