Total Quality Management and Six Sigma Both Share Some Characteristics

question 16

Multiple Choice

Total quality management and Six Sigma both share some characteristics, such as the fact that they:

• A)focus more on the correction of errors rather than the prevention of errors.
• B)have a single unifying measure of reducing defects to no more than 3.4 per million opportunities.
• C)emphasize an organization-wide focus on quality.
• D)have a short-term focus on quality improvement.

---

Definitions:

Human Resources Audit

A comprehensive evaluation of all policies, systems, and procedures in the human resources department to identify areas of improvement and ensure compliance with laws and best practices.

Legally Defensible

Actions or decisions that can be supported or justified in a court of law.

Objective Data

Information that is factual and quantifiable, not influenced by emotions, opinions, or personal bias.

Work Dimensions

Refers to the various aspects and attributes of a job, including its responsibilities, workload, and complexity.