Andrea, the Floor Supervisor at a Call Center, Calls Bryan

question 34

Multiple Choice

Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office.She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys.Bryan feels that Andrea is just throwing her weight around.Which of the following is a valid observation of this scenario?

• A)Andrea failed to express an unpopular viewpoint.
• B)Bryan needs to learn to receive feedback.
• C)The office lacks a communication system.
• D)Bryan is self-managing and requires low supervision.

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Definitions:

Colorful Slide Deck

A presentation that uses various colors and graphics to make the information more engaging and visually appealing.

Memorizing

The process of committing something to memory through repetition or study.

Extemporaneous

Speaking or performing with little or no preparation, often characterized by spontaneity and naturalness.

Impromptu

Impromptu refers to something done without being planned, prepared, or rehearsed, often characterized by spontaneity.