Organizations Can Lock in Customers by Making It Difficult or Expensive

question 19

True/False

Organizations can lock in customers by making it difficult or expensive for them to move to another product.

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Definitions:

Retention

The ability to maintain possession of information or knowledge over time, often used in the context of learning and memory.

Steady

Consistently reliable and stable in performance, behavior, or progress, often indicative of calmness and control.

Rapid

Quickly occurring or moving at a fast pace.

Repression

A defense mechanism where an individual unconsciously blocks unpleasant memories, thoughts, or feelings from their awareness.