If You Have an Overly Confident User on the Phone

question 20

Multiple Choice

 If you have an overly confident user on the phone, what is a good practice?

• A) compliment the user's knowledge, insight, and experience
• B) keep the conversation moving to place the user at a disadvantage
• C) point out the customer's mistakes to shake their confidence
• D) use technical jargon that matches or exceeds the customer's use of jargon

---

Definitions:

Climate Change

Long-term shifts and alterations in temperature, precipitation patterns, and weather events, largely attributed to human activity, especially carbon emissions.

Fuel Efficiency

A measure of how effectively a vehicle uses fuel, often expressed as the distance traveled per unit of fuel.

Marginal Social Benefit

The additional benefit received by society from producing one more unit of a good or service.

Marginal Social Cost

The overall expense to society of producing one additional unit of a good or service, including both private costs and any externalities.