An ERP Solution Consists of Application Programs, Databases, and Business

question 113

True/False

An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

Distinguish between types of organizations and their purposes.

Understand the nature and impact of change leadership within organizations.

Recognize the informational, decisional, and interpersonal roles of managers as identified by Henry Mintzberg.

Identify and understand key management functions.

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Definitions:

Philip B. Crosby

An American businessman and author who contributed significantly to management theory and quality improvement practices.

Hawthorne Studies

A series of experiments on worker productivity conducted at the Hawthorne Works in the 1920s and 1930s, which emphasized the importance of social relations and worker satisfaction.

Productivity

The efficiency with which an individual, organization, or economy can convert inputs into useful outputs.

Henry L. Gantt

An American mechanical engineer and management consultant famed for developing the Gantt chart, a graphical scheduling tool for project management.