Which of the Following Statements Is True of Social CRM

question 74

Multiple Choice

Which of the following statements is true of social CRM?

• A)Customers that are likely to generate the most business get the most attention and have the most effect on the organization.
• B)The relationships between organizations and customers emerge in a structured process as only the organization creates and processes content.
• C)Each customer crafts his or her own relationship with the company.
• D)Though relationships emerge from joint activity, companies have a lot more control than the customers.

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Definitions:

Cortex

The outer layer of an organ or structure, such as the cerebral cortex of the brain or the cortex of the kidney.

Epidermis

The outer layer of cells covering an organism, particularly the surface layer of skin.

Root Hairs

Thin, hair-like extensions from a root's surface that increase the surface area for water and nutrient absorption from the soil.

Eudicot

A major group of flowering plants that are characterized by having two seed leaves, or cotyledons, and a range of other structural features.