Telling a Customer What He or She Wants to Hear

question 16

True/False

Telling a customer what he or she wants to hear regardless of whether or not it is true is okay, as long as the customer doesn't discover you were dishonest.

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Definitions:

Poverty

A condition where individuals or communities lack the financial resources to meet basic life needs such as food, shelter, and clothing.

Welfare Dependency

A condition in which individuals or households rely heavily on government assistance for long periods instead of achieving financial independence through employment.

Able-Bodied Person

An individual who is physically capable of working or performing daily tasks without assistance.

Negative Income Tax

Cash payments by the government to the poor—an income tax in reverse. The cash payments decrease as income levels increase.