If a Quick Fix Does Not Resolve the Issue, Then

question 19

Multiple Choice

If a quick fix does not resolve the issue, then you will need to _____ .

• A) gather basic information
• B) verify the issue
• C) perform a more thorough diagnostics
• D) escalate the issue to a manager

---

Definitions:

Atlantoaxial Joint

A joint between the first and second cervical vertebrae of the spine, allowing for head rotation.

Neurologist

A Neurologist is a medical doctor specializing in the diagnosis, treatment, and management of disorders related to the nervous system, including brain, spinal cord, and nerves.

Spinal Cord

A long, thin, tubular structure made up of nervous tissue, which extends from the brain, downward through the vertebral column, facilitating communication between the brain and the body.

Sternoclavicular Joint

A pivotal joint at the base of the neck, where the clavicle (collarbone) meets the sternum (breastbone) at the top of the chest.