If IBM Introduces a New Software Package in January,Microsoft Can

question 40

Multiple Choice

If IBM introduces a new software package in January,Microsoft can probably imitate or duplicate this package by February of the same year.However,if IBM technical support people are trained and motivated to provide "knock your socks off service," Microsoft will have a difficult time imitating this service within a month.This is an example of how employees can provide a competitive advantage.What theory is being applied here?

• A)behavioural perspective
• B)resource-based view
• C)human capital
• D)strategic management

---

Definitions:

Illegal Drug

Any substance that is prohibited by law from being manufactured, possessed, or used due to its potential for abuse or addiction.

Withdrawal Symptoms

Physical or psychological symptoms that follow the abrupt cessation of a drug on which a person is dependent.

Alcoholism

A chronic disease characterized by uncontrolled drinking and preoccupation with alcohol, despite negative health, social, and legal consequences.

Disease

A condition of the body or part of it in which functions are disturbed or arranged.