Examlex
Each item on a form is called a control.
Blue Shirt
Often associated with the uniform of retail employees in certain stores, symbolizing approachability and assistance.
Service Quality Standards
Benchmarks established to ensure services meet customer expectations and requirements, fostering customer satisfaction and loyalty.
Delivery Gap
A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.
Positive Word of Mouth
The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.
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