Because Most Services Are People Based, They Are Susceptible to Heterogeneity

question 63

True/False

Because most services are people based, they are susceptible to heterogeneity, or variation in demand over time.

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Definitions:

Resistance To Change

The reluctance or refusal to adapt to changes in the workplace or operational environments, often due to fear of the unknown or loss of status or job security.

Organizational Change

the process through which a company or organization changes its structure, strategies, operational methods, or culture to improve efficiency and effectiveness.

Cynicism

A negative attitude or skepticism towards something, often marked by a lack of trust or belief in its value or truth.

Hydrocephalus

A condition characterized by an abnormal accumulation of cerebrospinal fluid within the ventricles of the brain, possibly leading to increased pressure and swelling.