An Expected Level of Performance Against Which Actual Performance Can

question 16

Multiple Choice

An expected level of performance against which actual performance can be compared is a

• A) standard performance.
• B) standard of excellence.
• C) step in sales analysis.
• D) performance standard.
• E) corrective standard.

Recognize the significance of contextual cultural differences in communication styles and preferences.

Understand the steps and purposes of job instruction training.

Recognize the importance and methods of on-the-job training (OJT) and why it's favored, especially by SMEs.

Identify various OJT methods including mentoring, coaching, performance aids, and apprenticeships.

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Definitions:

Fifth Amendment

A provision in the U.S. Constitution that guarantees various rights related to legal proceedings, including the right against self-incrimination.

Subpoena

A legal document ordering someone to attend court or produce documents relevant to a legal case.

Records

Documents that preserve information or evidence.

Testimonial Self-incrimination

The act of making statements or providing evidence that directly or indirectly implicates oneself in a criminal activity, protected against by the Fifth Amendment in the United States.