Product Support Services Are Important Mainly for Products That Are

question 147

True/False

Product support services are important mainly for products that are mechanical in nature.

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Definitions:

Operant Responding

A technique of teaching that involves giving rewards for good behavior and punishments for bad behavior.

Negative Punishment

Removing a desirable stimulus to decrease the likelihood of a behavior being repeated.

Positive Punishment

In operant conditioning, a method that involves adding an unfavorable outcome or event following an undesired behavior, intended to decrease the likelihood of the behavior recurring.

Law of Effect

A principle of behavior that states responses followed by satisfaction will become more likely to occur, while those followed by dissatisfaction will become less likely.