An Example of a Want Book Would Be a

question 72

Multiple Choice

An example of a want book would be a

• A) spiral-bound notebook in which order stickers may be placed
• B) computer program that keeps a perpetual inventory
• C) handheld electronic device in which item numbers can be entered
• D) both a and c

---

Definitions:

Zone of Tolerance

The range within which customers are willing to accept variations in service delivery and quality.

Voice-of-customer Quotient

A metric or approach that measures the extent to which a company's products or services align with the expectations and needs of its customers.

Service Providers

Companies or individuals that offer services to others in exchange for compensation, often in sectors like telecommunications, health, or education.

Good Job

An expression of approval or praise for someone's accomplishment or performance.