When Information Is Communicated to a Patient or Customer, You

question 39

Multiple Choice

When information is communicated to a patient or customer, you should always look for

• A) posture
• B) gestures
• C) feedback
• D) projection

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Definitions:

Psychological Reductionism

An approach that attempts to explain social phenomena solely through the lens of individual psychological processes.

Causal Mechanisms

The processes or pathways through which an outcome is brought about, explaining how cause and effect are linked.

James Coleman's Theory

Refers to the sociological and educational theories developed by James S. Coleman, notably his work on social capital and its effect on education and society.

Homo Economicus

An idealized concept in economic theory of humans as rational and narrowly self-interested actors who have the ability to make judgments toward their subjectively defined ends.