Methods That Firms Use to Align Their Processes with Their

question 2

Multiple Choice

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

• A) total quality management
• B) Six Sigma
• C) cost containment through outsourcing
• D) process reengineering

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Definitions:

Indirect Approach

A method of communication where the main point or message is not presented directly at the beginning.

Negative News Message

A type of communication that delivers bad or unwelcome news, often requiring careful wording to mitigate negative reactions.

Approach

A method or strategy used to tackle a problem, task, or project, often implying a particular way of thinking or viewpoint.

Negative Organizational News

Information or developments within a company that are unfavorable, distressing, or detrimental to its stakeholders.