TQM Concerns Have Led to the Increased Use of Which

question 25

Multiple Choice

TQM concerns have led to the increased use of which of the following?

• A) manager/supervisor appraisals
• B) team and customer performance appraisals
• C) self-appraisals
• D) subordinate appraisals

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Definitions:

Social Judgment Theory

A theory that explains how individuals perceive and evaluate a communication message against their existing attitudes, influencing persuasion and attitude change.

Rejection-Then-Retreat Approach

A persuasive technique where an initial, larger request is made knowing it will be rejected, followed by a smaller, more reasonable request.

Reciprocity/Obligation Approach

A social exchange theory suggesting that individuals feel compelled to return favors or help to those who have aided them.

Persuader

An individual or tool that influences others' attitudes, beliefs, or actions through argument, reasoning, or appeal.