A Presumption

question 77

Multiple Choice

A presumption

• A)always removes the case from the jury
• B)is an inference or assumption of fact that can be drawn when another fact or set of facts is established
• C)must be accepted by the fact finder
• D)by definition cannot be overcome

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Definitions:

Service Quality

The measure of how well a delivered service matches the customer's expectations.

Tangibility

The characteristic of being perceivable by touch or having a physical presence.

Service Delivery Process

A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.

Service Encounter

The interaction between a customer and a service provider during which a service is provided.