Which of the Following Best Describes CRM

question 2

Multiple Choice

Which of the following best describes CRM?

• A) Certificate for Record Management; awarded by the MRA after passing certain record-keeping requirements.
• B) Customer Relationship Management; the use of internal databases to strengthen customer relationships.
• C) Certified Record Manager; awarded by the MRA for successfully passing a series of courses related to database management.
• D) Customer Requirement Mandate; referring to customer requests that must be honored at all costs.
• E) None of the above; there is no such thing as CRM.

---

Definitions:

Philadelphia

A historic city in Pennsylvania, United States, notable for its role in the early history of the nation, including the signing of the Declaration of Independence and the U.S. Constitution.

British North America

Term historically used to refer to the British Empire's colonial territories in North America, including the Thirteen Colonies, Canada, and other possessions.

Cultural Center

A cultural center is a space or institution dedicated to promoting arts and culture, where individuals can engage with and explore various cultural activities, exhibitions, and educational programs.

English American Cities

Cities in the Americas that were founded or significantly influenced by British settlers or culture, reflecting English architectural, social, and governmental characteristics.