Case WD 12-2 Robert Is Part of a Writers' Group

question 481

Multiple Choice

Case WD 12-2 Robert is part of a writers' group in his city and he is organizing an event which would feature readings from a number of famous writers. He decides to use the features of Word to help him in preparing for the event. Robert decides to send out e-mails to the people for whom he does not have a mailing address. To use the merge feature to do this, he needs to make sure that the e-mail program that he is using is ____-compliant.

• A) DCI
• B) XPS
• C) MAPI
• D) PDF

---

Definitions:

High Quality

A degree of excellence or superiority in condition or performance; often associated with the level of fulfillment of certain standards or specifications.

Satisfaction

The feeling of contentment or fulfillment that comes from meeting one's expectations or desires.

External Customers

Individuals or entities outside an organization who purchase the company's products or services.

Goods Or Services

Tangible products (goods) and intangible offerings (services) that fulfill the needs or desires of consumers.