Customer Service Lines for Some U

question 87

True/False

Customer service lines for some U.S.-based companies are often staffed by offshore technicians who earn far more than they could if working for a locally based company.

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Definitions:

Shareholder Wealth

The overall value of the investments shareholders have in a company, typically measured through the market value of the company's shares.

Stakeholders

Individuals or groups with an interest in or influence over an organization's activities, outcomes, or decisions, including employees, customers, investors, and the community.

Ethics

The branch of philosophy that deals with questions of morality, including concepts of right and wrong, virtue and vice, and moral responsibility.

Socially Responsible

Acting in ways that benefit society at large, considering the impact of one’s actions on the welfare of the community and environment.