Case Based Critical Thinking Questions Case 1 Thomas Is Learning

question 148

Multiple Choice

Case Based Critical Thinking Questions Case 1 Thomas is learning about networks, such as their organizational structure, topology, and geographical scope. The different types of networks touch his life both at home and at school. He has several computers at home in a network. Which network topology describes many home networks?

• A) bus
• B) mesh
• C) ring
• D) star

Identify the diverse customer interactions within an organization and their importance.

Describe alternatives to traditional on-premise CRM systems, including their advantages and disadvantages.

Explain the CRM process, customer valuation, and the necessity of treating customers differently based on their value.

Distinguish between customer-facing and customer-touching CRM applications and decide on their applicability depending on customer value.

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Definitions:

Routing Symbol

A code or number used to identify the destination or pathway for data packets within a network.

Written As

Expressed or documented in a specific manner.

Personal Check

A written, dated, and signed slip of paper that orders a bank to pay a specific amount of money from the drawer's account to the person in whose name the check has been issued.

Third-Party Check

A check that is written by one person to another but is cashed or deposited by a third party.