____ Software Manages the Day-To-Day Interactions with Customers, Such as Telephone

question 57

Multiple Choice

____ software manages the day-to-day interactions with customers, such as telephone calls, e-mail interactions, and instant messaging sessions.

• A) DSS
• B) TPS
• C) OLAP
• D) CIM

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Definitions:

Bytes

A unit of digital information in computing and telecommunications that most commonly consists of eight bits, representing a binary number.

LAN

Local Area Network refers to a computer network that interconnects computers within a limited area such as a residence, school, or office building.

WAN

Wide Area Network, a telecommunications network that extends over a large geographical distance, used to connect different local area networks (LANs) to allow for communication between them.

Ethernet

A family of technologies for local area networks (LANs) that facilitates the interconnection of computers and devices.