____ Software Manages the Day-To-Day Interactions with Customers, Such as Telephone

question 57

Multiple Choice

____ software manages the day-to-day interactions with customers, such as telephone calls, e-mail interactions, and instant messaging sessions.

• A) DSS
• B) TPS
• C) OLAP
• D) CIM

---

Definitions:

Competitive

Pertaining to the ability of organizations or individuals to outperform rivals in the market by offering superior value.

HR Supply

The availability of potential employee resources that a company can draw upon to meet its human capital needs.

Trust and Mutual Commitment

The belief in the reliability, truth, ability, or strength of a party, coupled with a pledge to maintain a relationship over time.

Retention Problems

Issues faced by organizations in keeping their valued employees from leaving.