To Use IM, a User May Have to Install Instant

question 147

True/False

To use IM, a user may have to install instant messenger software on the computer or device he or she plans to use.

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Definitions:

Perceived Purchase Satisfaction

The level of contentment a consumer feels regarding a purchase, based on their expectations and the product's performance.

Sales Wisdom

The deep, practical knowledge or insight gained through extensive experience in the sales field, guiding strategy, and interaction with clients.

Follow-Up

The process of making additional contact with customers after a sale to ensure satisfaction and to create opportunities for future sales.

Service Recovery Process

Involves actions a company takes to rectify a failed service, aiming to restore customer satisfaction and loyalty following service failures or complaints.