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W. Edwards Deming
An American engineer, statistician, and management consultant, credited with significant contributions to the philosophy and practice of quality control and improvement.
Process Re-Engineering
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical areas such as cost, quality, service, and speed.
Mechanistic Organisation Design
A form of organizational structure characterized by rigid departmentalization, a clear hierarchy of authority, and a high degree of formalization in procedures and rules.
Strategic Objectives
Specific, measurable goals that an organization aims to achieve as part of its larger strategy.
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