Sometimes Customers Complain About the Most Arbitrary Things

question 56

Multiple Choice

Sometimes customers complain about the most arbitrary things. This morning a woman filed a complaint because the soap in our bathrooms used to be green, but now it's blue.
Which of the following is the meaning of the word "arbitrary" as used in the sentence above?

• A)Reasonable
• B)Random
• C)Illustrious
• D)Significant

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Definitions:

Markers of Difference

Distinctive characteristics or attributes that are used to distinguish and categorize individuals or groups, often related to identity and social divisions.

Communicatively Constructed

A concept or reality that is created and maintained through the use of language and communication among people.

Power

The ability or capacity to influence, control, or manipulate outcomes, behaviors, or decisions, often within social, economic, or political contexts.

Passing Strategy

Techniques individuals use to present themselves as part of a different group than they actually are, often to avoid stigma or gain social acceptance.